This Amazon Compute Service Level Agreement („SLA“) is a policy for the use of included services (below) and applies separately to each account that uses the services contained. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the „Contract“), the terms of this ALS apply, but only to the extent of such a conflict. The terms used in this agreement, but which are not defined here, have the meaning of the agreement. . 2. the dates, times and AWS region concerned of any incident of unavailability you request; 1. the words „SLA Credit Request“ in the subject line; . AWS will make reasonable economic efforts to make included services available for each AWS region with a percentage of availability of at least 99.99% per month, each during a monthly billing cycle (the „service commitment“). In the event that one of the included services does not meet the service obligation, you are entitled to receive a service credit as described below. The „availability zone“ and „AZ“ means an isolated site within an AWS region, identified by a letter code according to the AWS regional code (z.B. us-west-1a).

. Amazon Elastic Compute Cloud (Amazon EC2) – Amazon Elastic Block Store (Amazon EBS) – Amazon Elastic Container Service (Amazon ECS) – Amazon Fargate for Amazon ECS (Amazon Fargate) – „Not available“ and „Not available“ service Credits are calculated as a percentage of fees totals you pay (excluding one-time payments such as advances for the reserve office) for the individual in the AWS region concerned for the monthly billing cycle during which the downtime was established in accordance with the schedule below. . . . We only apply service credits for future payments for the included service, which will be due by your share. At our discretion, we may issue the credit card service credit you used for the billing cycle during which the downtime occurred. Service credits do not entitle you to refunds or other AWS payments. A service credit is only applicable and is issued if the amount of credit for each monthly settlement cycle is more than one dollar ($1). Service credits should not be transferred or applied to another account. 1) the terms „ALS credit requirement“ in the reference line; 2.

the dates and times of each incident you claim for lack of availability; 3. resource identifiers for the service concerned; and four. Your minutes of requirements that document errors and confirm your alleged defect (any confidential or confidential information contained in these minutes must be deleted or replaced with asterisks). . . . o For a single instance, if your unique EC2 instance doesn`t have an external connection. o For Amazon EC2 (except for one ec2), Amazon ECS or Amazon Fargate, if all instances performed or performed tasks that are provided simultaneously in two or more OUZs have no external connectivity. o If, for Amazon EBS, all volumes attached in two or more OUSs do not run I/A reading, with E/A pending.